Shipping Policy
Processing Times
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In-stock items ship within 1–3 business days. Pre-orders display an estimated ship date on the product page.
Methods
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Parcel (UPS/FedEx): Small parcels deliver no-signature unless otherwise noted.
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Freight / LTL (Large Items & Murphy Beds): Curbside delivery with appointment. The carrier calls/texts to schedule a delivery window.
Delivery & Inspection (Freight)
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Please inspect cartons at delivery. Note any damage/shortage on the driver’s BOL/delivery app and take photos.
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Minor carton scuffs? Accept delivery, photograph, and contact us.
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Severe damage? You may refuse the shipment; contact us immediately and we’ll reship.
Damage/Defect Window
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Report any concealed damage or missing parts within 5 calendar days of delivery with photos of the box and product.
Shipping Cost
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We offer free standard shipping to the contiguous US unless otherwise stated. Upgrades (white-glove/room-of-choice/assembly) are optional and billed at checkout when available.
Return Policy
Return Window & Condition
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Unused, undamaged items in original packaging are returnable within 30 days of delivery. An RMA is required prior to sending anything back.
Who Pays Return Shipping
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Buyer’s remorse/ordered wrong size or finish: Customer pays return freight; we can provide a discounted label via our carriers upon request.
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Damage/defect or wrong item: We cover return/replacement shipping.
Restocking
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To cover inspection, repackaging, and carrier fees, a 15% restocking fee may apply to buyer’s-remorse returns of freight items (waived for damage/defect).
How to Start a Return
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Email support@sharicks.com with order #, reason, and photos.
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Receive your RMA and return instructions.
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Pack securely in original cartons with all parts and hardware.
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Once received and inspected, refunds are issued to the original payment method within 5–7 business days.
Non-Returnable
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Installed/used items, custom finishes, final-sale items, and products missing original packaging/hardware.
Warranty Help
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If something goes wrong during the warranty period, contact us first—we’ll troubleshoot, send parts, or arrange service as needed.