Ordering
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state and local tax regulations.
Can I change or cancel my order after placing it?
Orders are processed quickly. If you need to make a change or cancel an order, please contact us as soon as possible at info@sharicks.com. Once an order has shipped, it cannot be modified or canceled.
---Shipping & Delivery
Do you offer free shipping?
Yes. We offer free standard shipping to the lower 48 states on all eligible orders.
How long does shipping take?
Small parcel items shipped via UPS or FedEx typically ship within 1–3 business days.
Larger items shipped via freight (LTL) generally arrive within 3–7 business days, depending on destination and carrier scheduling.
How are large furniture items delivered?
Larger items ship via freight (LTL) and are delivered curbside. The freight carrier will contact you in advance to schedule a delivery window.
Does freight delivery include inside delivery or assembly?
No. Freight deliveries are curbside only. Inside delivery, room placement, and assembly are not included unless explicitly stated on the product page.
Will I need to sign for my delivery?
Parcel deliveries typically do not require a signature. Freight deliveries may require a signature depending on the carrier.
---Product Information
Are your patio dining sets weather-resistant?
Yes. Our patio furniture is designed for outdoor use and crafted from durable, weather-resistant materials such as powder-coated aluminum.
Do products include assembly instructions?
Yes. All products that require assembly include detailed instructions and all necessary hardware.
Can patio furniture be left outdoors year-round?
Our furniture is built for outdoor use; however, we recommend using protective covers and proper storage during extreme weather conditions to help extend the life of your furniture.
---Returns & Damaged Items
What is your return policy?
Unused and undamaged items in their original packaging may be returned within 30 days of delivery. A Return Merchandise Authorization (RMA) is required prior to any return.
Who pays for return shipping?
For buyer-remorse returns, return shipping is the responsibility of the customer. We cover return and replacement shipping for damaged, defective, or incorrect items.
Is there a restocking fee?
A 15% restocking fee may apply to freight items returned due to buyer remorse. This fee is waived for damaged or defective products.
What should I do if my order arrives damaged?
Please inspect all items at the time of delivery. If damage is found, note it on the delivery receipt, take photos, and contact us immediately at info@sharicks.com so we can assist.
---Warranty & Support
Do your products include a warranty?
Many products include a manufacturer warranty. Warranty details, if applicable, are listed on the product page.
How can I contact customer support?
Email: info@sharicks.com
Phone: 248-652-1404